Privacy Policy

This Privacy Policy describes how vanue.nl (the “Site” or “we”) collects, uses and discloses your personal information when you visit or make a purchase from the Site.

Collection of personal information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information listed below) as “Personal Information.” Please see the list below for more information about what Personal Information we collect and why.

Information about the device
Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: To load the Site accurately for you and to perform analyses on the use of the Site in order to optimize our Site.
Source of collection: Collected automatically when you visit our Site using cookies, log files, web beacons, tags or pixels.
Disclosure for a business purpose: Shared with our processor Shopify and advertising platforms.

Order information
Examples of personal data collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide you with products or services to fulfill our contract with you, process your payment information, arrange for shipping and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: Shared with our processor Shopify and vendors.

Customer Support Information
Examples of personal data collected: name, location, product and topic related to the contact.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose: none.

Sharing Personal Information
We share your Personal Data with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Data here: https://www.shopify.com/legal/privacy.
We may share your Personal Data to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral advertising
As described above, we use your Personal Data to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads].
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Use of personal information
We use your personal information to provide our services to you, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services and offers.

Legal basis
Under the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information on the following lawful bases:

Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task in the public interest;
For our legitimate interests, which are not overridden by your fundamental rights and freedoms.

Retention
When you place an order through the Site, we will maintain your Personal Information for our records unless and until you ask us to erase this information. For more information about your right to erasure, please see the “Your Rights” section below.

Automated decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where that decision-making produces legal effects concerning you or similarly significantly affects you.
We do not use fully automated decision-making that has legal or otherwise significant consequences using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that has no legal or otherwise significant consequences for you.
Services that contain elements of automated decision-making include:
Temporary denylist of IP addresses associated with repeatedly failed transactions. This denylist will persist for a small number of hours.
Temporary denylist of credit cards linked to denied IP addresses. This denylist will last for a small number of days.

Your rights
GDPR
If you are an EEA resident, you have the right to access the Personal Data we hold about you, to port it to a new service, and to ask that your Personal Data be corrected, updated, or deleted. To exercise these rights, please contact us using the contact information below.
Your personal data will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including in Canada and the United States. For more information about how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA
If you are a California resident, you have the right to access the Personal Information we maintain about you (also known as the “Right to Know”), to port it to a new service, and to ask that your Personal Information be corrected, updated, or deleted. To exercise these rights, please contact us using the contact information below.
If you would like to designate an authorized representative to submit these requests on your behalf, please contact us at the address below.

Cookies
A cookie is a small amount of information which is downloaded to your computer or device when you visit our Site. We use a number of different cookies including functional, performance, advertising and social media or content cookies. Cookies make your browsing experience better by enabling the website to remember your actions and preferences (such as login and region selection). This means that you don’t have to keep re-entering this information whenever you come back to the site or browse from one page to another. Cookies also provide information about how people use the website, for example whether it is their first visit or whether they are a frequent visitor.

We use the following cookies to optimize your experience on our site and to deliver our services.

COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE
Name Function
_ab Used in connection with admin access.
_secure_session_id Used in connection with navigation through a store.
shopping cart Used in connection with the shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
secret Used in connection with billing.
secure_customer_sig Used in connection with customer login.
storefront_digest Used in connection with the customer login.
_shopify_u Used to facilitate updating customer information.

REPORTING AND ANALYSIS
Name Function
_tracking_consent Tracking preferences.
_landing_page Tracking of landing pages
_orig_referrer Track landing pages
_s Shopify analytics.
_shopify_fs Shopify analytics.
Shopify_s Shopify analytics.
_shopify_sa_p Shopify analytics related to marketing & referrals.
_shopify_sa_t Shopify analytics regarding marketing & referrals.
_shopify_y Shopify analytics.
_y Shopify Analytics.

The length of time a cookie will remain on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies will remain until you stop browsing, while persistent cookies will remain until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in several ways. Please note that deleting or blocking cookies may negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in the "Tools" or "Preferences" menu of your browser. To find out more about how to change your browser settings, or how to block, manage or filter cookies, please refer to your browser's help file or visit sites such as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the "Behavioural Advertising" section above.

Do not follow
Because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and use practices when we detect such a signal from your browser.

Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at vanuedm@gmail.com
Last updated: 10-01-2024

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the competent data protection authority.